Placing an Order
Orders can be placed 24 hours a day, 7 days a week on the Disneywatch.com website. On-line ordering is straightforward and convenient; simply click the “Add to Cart” button from any product page on the web site and then follow the subsequent instructions.
At this time we are not able to offer telephone order processing.
Payment & Sales Tax
Presently, Disney Watch Outlet accepts credit card payments from Visa, Master Card, American Express, Discover and Paypal via the secure Paypal gateway.
Because Disney Watch Outlet operates in Washington State, we are required to collect sales tax on orders shipped to a Washington address. We are also required to charge tax on shipping charges to all orders shipped to Washington State. Those who live outside Washington will not be charged sales tax for orders placed on Disneywatch.com, but may want to consult applicable tax laws in their state.
Order Status / My Account
If you’d like to check the status of your order, we encourage you to refer to your order confirmation. Most items are shipped via USPS and should be delivered to the specified shipping address within three to five days of the order confirmation. International orders may take between 10-14 days from confirmation to delivery.
You may also check your My Account profile for updates on the status of your order. Once an item has been shipped, this information will be reflected in My Account. Of course you may always contact us anytime via customerservice@disneywatch.com
Disney Watch Outlet works to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your orders please send an email to customerservice@disneywatch.com within 12 hours of placing your order and we will do our best to cancel your order. If your order has already shipped, please see our Returns policy for further instructions.
Returns & Exchanges
Disney Watch Outlet strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience. If you are not completely satisfied with your purchase, you may return it, for a full refund or exchange. Returned items must be unused, in their original condition and shipped with their original packaging.
Simply email us within 14 days of receipt of the item and we will issue you a Return Authorization Number (RA#), which is valid for 10 business days. Upon receipt of your approved return, Disney Watch Outlet will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase or ship the item you selected in exchange. Please note that shipping charges cannot be refunded by Disney Watch Outlet; all shipping charges are the customer's responsibility. We encourage you to send all returns via insured mail for protection against lost or damage.
If you return an item after the 10 business day window, without RA #, and/or Disney Watch Outlet suspects an item has been used, the merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item’s purchase price minus the appropriate shipping costs as outlined on our Shipping Methods and Charges section.
Our contact info for returns is customerservice@disneywatch.com .
Please note: All sales on Clearance and sale items are final.